Customer Success Manager
Potreban Support Manager sa dobrim iskustvom u svakodnevnoj pisanoj komunikaciji sa klijentima.
Posao je full time, remote. Dobar engleski neophodan. Takođe volja za upoznavanjem sistema CRM.me
Prijave dobrodošle iz Srbije i susednih država.
Prijave slati na moje ime [] redlotus.com
Responsibilities:
Serve as our eyes and ears in social, and the voice of our consumers, elevating notable mentions and trends to CRM.me team.
Troubleshoot client issues with the system and work to resolve functionality related issues and escalate technical issues to the appropriate team.
Provide day to day support of the system for the customer and answer questions or assist in resolving any kind of issues.
Provide training to clients regarding the use, functionality and navigation of the systems and system functionality enhancements.
Prepare general use guides and develop client specific documentation and templates.
Requirements:
Ideally 1-2 years experience using zendesk.com help desk software
1-2 years in customer support management
Ability to organize and prioritize workload. Detail and team oriented
Outstanding interpersonal, problem-solving, time-management, and organizational and prioritizing skills
Professional self-starter able to work independently and collaboratively with others to accomplish goals
What You Can Expect:
Full-time position. Long term potential to put your talents into practice
International working environment
Competitive salary
Flexible working hours (remote work)
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